Shipping & Return Policy – Fit Essentials
Shipping Policy
At Fit Essentials, we strive to ensure fast and reliable delivery of your order.
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Processing Time: All orders are processed and shipped within 1 to 6 business days, unless an item is on backorder from the manufacturer. You will be notified of any delays.
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Shipping Cost (Canada):
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FREE Shipping on orders over $100 CAD (before taxes).
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A $14.00 CAD flat rate applies to orders under $100 CAD.
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Oversized or heavy items, or shipments to remote locations, may incur extra charges. We will contact you in advance for approval.
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Shipping to the United States:
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A $21.00 CAD flat rate applies to U.S. orders under $100 CAD.
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U.S. orders over $100 CAD may qualify for reduced rates — please inquire for a quote.
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Delivery Time: Orders are shipped via UPS and typically arrive within 1 to 3 business days in Canada. U.S. shipping times may vary depending on customs.
Return & Refund Policy
We want you to be completely satisfied with your purchase.
Return Eligibility
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Returns are accepted for unused, unworn items in original packaging with tags and receipt.
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Items must be returned within 14 days of purchase.
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Please email us at {email} to request a Return Authorization Number (RA#) before returning.
Return Shipping
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You are responsible for return shipping unless the return is due to our error (e.g., incorrect or defective item).
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Shipping costs are non-refundable.
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For expensive returns, we recommend using a trackable shipping service or shipping insurance — we cannot guarantee receipt of items without tracking.
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Return address:
Fit Essentials, 16506 100 AVE NW, Edmonton, AB T5P 4Y2, Canada
Refunds
Once your return is received and inspected, we will notify you by email. We will inform you if the refund is approved or rejected.
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If approved, your refund will be automatically applied to your original payment method within several business days.
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Sale items are non-refundable — only regular-priced items are eligible for refunds.
Late or Missing Refunds
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Check your bank account again.
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Contact your credit card company — posting time can vary.
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Contact your bank — processing delays are common.
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Still missing your refund? Contact us at Contact – Fit Essentials
Exchanges
We only replace items if they are defective or damaged. If you need an exchange for the same item, contact us at {email} and mail the item to our return address listed above.
Gifts
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If the item was marked as a gift and shipped directly to you, you’ll receive store credit for the value of the return.
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If the item was not marked as a gift, or was sent to the gift giver, the refund will go to the original purchaser, and they will be notified of the return.
Need Help?
If you have questions about shipping, returns, or refunds, Contact us at Contact – Fit Essentials. at